Innovative, solutions-driven, and client-centric Technical Program Manager with 10 year’s success delivering technically complex digital transformations and mobile user experiences. Skilled solutions architect, business and technical analyst, content management and search expert, strategic roadmap planner, and change driver passionate about collaborating with multidisciplinary teams, leaders, and stakeholders. Enhancing, expediting, and optimizing value of products, programs, systems, and processes.
Throughout career:
· Delivered complex enterprise digital transformations with AEM Adobe Experience Manager, Drupal, Acquia, Oracle, IBM, Microsoft, SaaS, PaaS, Infrastructure, and CMS software solutions at Meta, Blue Cross Blue Shield Massachusetts, Intuit, Gap, Gilead, Thomson Reuters, Oracle, Covered CA, Pacific Gas Electric, LADOT, NetApp, and VMWare.
· Grew use and adoption of cloud and new technology methodologies by facilitating transformation workshops, business architecture requirements, UX branded compositions, enterprise information architecture and taxonomy design sessions, reporting, product roadmaps, functional specifications, UAT test plans, communications, migration plans, and training.
· Strategically managed cradle-to-grave product lifecycles for complex technical programs – driving excellence in vision, business objectives, architecture, roadmaps, content management, data dashboards, communications, and user journeys.
· Launched mission-critical systems, leading large-scale and cross-functional technical product design and development roadmaps during reorganizations, acquisitions, and divestments delivering top results on schedule.
· Successfully drove multiple complex technical projects simultaneously, collaborating with 100s of stakeholders across cross-functional teams to identify requirements and deliver efficient solutions – completing work on time or ahead of schedule.
· Accelerated delivery of highly available, scaled, and integrated solutions – improving both customer experiences and engineering team’s satisfaction with technical program support.
Core Competencies:
Web Content Management Technologies • Search & SEO Optimization • Project Management • Facilitation • Communications • Risks Mitigation • Needs & Requirements Assessment • Technical Evaluations • Gap Analysis • Product Development • Process Improvement • Agile Methods • Cross-Functional Collaboration • KPI / SLA Definition • Large-Scale Systems & Network Infrastructures • Roadmap Planning • Automation • AI/ML • Technology Trends Research & Analysis
Work Experience:
SABBATICAL | TECHNICAL PROGRAM MANAGER
Sunnyvale, CA | 2023 - Present
Taking time to assist family members in need and updating my personal portfolio website: www.stephaniehayden.com
META | TECHNICAL PROGRAM MANAGER – CONTRACT Menlo Park, CA | 2022 – 2023
Orchestrated development of organization’s Unified External Metrics (UEM) compliance platform in alignment with transparency requirements and customer trust. Drove cross-functional teams in roadmap planning for standard infrastructure, encompassing data, events, metrics, quality, signals, storage, and compute. Drove excellence in communications, support, and compliance (1,800 critical metrics by 2024).
· Played key role in achieving 100% satisfaction in engineering TPM survey, surpassing goals ahead of schedule.
· Partnered with engineering leads in development of Standard Infrastructure (SI) vision, roadmap, strategic plans, global compliance features, and reporting measurements for operational efficiency.
· Successfully directed end-to-end program operations – including requirements analysis, scope of work, communications, development models, schedules, and implementation of PM and tracking tools.
· Spearheaded solutions development workshops, prepared comprehensive progress reports for 100s of stakeholders, and provided recommendations to 70+ leaders to boost efficiency and facilitate goals.
BLUE CROSS BLUE SHIELD MA | SR TECH PRODUCT OWNER – CONTRACT Boston, MA | 2021 – 2022
Headed strategic digital transformation as part of large-scale website modernization, replacing legacy systems with advanced cloud-based solutions in Intranet, Content Management, and Search to boost team efficiency and deliver time / cost savings.
· Improved intranet portal performance – reducing search time 95%, enhancing content relevancy 75%, and slashing legacy system expenses 50% following smooth migration to cloud services using SEO Optimization best practices and author training.
· Propelled employee satisfaction 25% by delivering award-winning toolsets to transform user experience.
· Completed transition from legacy IBM TeamSite portal CMS and IBM Watson Search service to Acquia Cloud CMS and Coveo Cloud Cognitive Search in 9 months.
· Served instrumental role in stakeholder workshops (epics, user stories, success criteria), delivering robust content, templates, workflows, security, taxonomy, tagging, and implementation of search crawler services.
Collaborated with stakeholders and Agile developers throughout migration, deployment, and search services tuning – covering UAT plans, QA, and product launch.
INTUIT | SENIOR CONTENT ARCHITECT / TECHNICAL PRODUCT OWNER – CONTRACT Mountain View, CA | 2020 – 2021
Led HR services enhancements via centralized AI-driven taxonomy – covering content publishing, case management, intranet portals, and search services to deliver comprehensive HR information center for employees.
· Raised HR employee satisfaction from 90% to 95% by enabling AI-driven self-help experiences to quickly and effectively address employee needs globally.
· Coordinated 300+ SMEs in establishment of corporate neural network (3K-line taxonomy), optimizing search engine results, SEO optimization strategies, and data classifications in various source systems.
· Kickstarted AI program by building first formal HR knowledge taxonomy with 3-level hierarchical framework.
· Achieved executive approval for Organizational Change Management (OCM) Communications Plan – delivering live micro-training modules on each departments’ taxonomy for acceptance optimization in pool of 20,000+ remote workers.
GAP INC. | TECHNICAL PRODUCT MANAGER / IMPLEMENTATION LEAD – CONTRACT
San Francisco, CA | 2019 – 2020
Drove digital transformation and technology upgrades (intranet, content publishing, search) to facilitate positive employee journey during organization’s split into two companies in 9 months.
· Completed Agile migration from legacy on-premise systems to new cloud service stacks and back to intranet in order to accommodate new remote business model during pandemic for 80,000 employees.
· Quickly and effectively orchestrated executive and SME workshops for functional requirements – covering content publishing, collaboration, taxonomy, SEO optimization, UX templates, business processes, security, ADA accessibility, and search services among others (95% improvement in content relevancy).
· Succeeded in vendor selection for AI chat bots and cognitive search technologies, UX reviews, and content migration from on-prem IBM TeamSite portal CMS and Google Search Appliance to Adobe Experience Manager (AEM) and Coveo Cloud Cognitive Search.
· Contributed to quality and timely release despite pandemic disruptions, working with OCM, SMEs, and corporate communications groups in demos, town halls, and recognition programs.
GILEAD SCIENCES | TECHNICAL PROGRAM MANAGER / SERVICES IMPLEMENTATION LEAD – CONTRACT Foster City, CA | 2019
Coordinated digital transformations for rollout of centralized enterprise cloud collaboration and content management tools (MS Office 365) with focus on enhancing user experience, financials, and core business operations. Performed all aspects of functional demo workshops, planning sessions, and SDLC documentation – covering epics, user stories, personae, UX templates, data loss prevention, workflows, tests, security, root cause analysis (RCA), team mentoring, backlog management, and AI chatbot content modules.
· Recommended feature kits for user journeys and SEO optimization, addressing 80% of needs with SharePoint, Teams, OneDrive, and Yammer tools.
· Partnered with MS Professional Services and Deloitte in enterprise-wide rollout of MS 356 to 12,000+ users.
MERCEDES-BENZ RESEARCH & DEVELOPMENT NORTH AMERICA TECHNICAL PROGRAM MANAGER - CONTRACT Sunnyvale, CA | 2018
Played instrumental role in troubleshooting over $1B technology stack investment for scaling company’s first Robotaxi pilot program in San Jose in 12 weeks.
· Facilitated global co-development of Level 5 self-driving car by working with 200+ R&D engineers to migrate AI/ML services to new Sunnyvale cloud cluster.
· Ensured seamless integration in collaboration with vendors and engineers, leading investigations and technical troubleshooting of secure live streaming, data ETL services, infrastructure, and disaster recovery systems within Agile environment.
COVERED CALIFORNIA TECHNICAL PROGRAM MANAGER - CONTRACT Sacramento, CA | 2016-2017
Led enterprise strategic plan and technical roll out of a Search overhaul strategy and SEO Optimization program for content management, Intranet, and customer-facing portal content where Californians and Covered CA employees search and access all information related to health care and health insurance for the Obamacare program in California.
· Accelerated the customer conversion rate by 50% by reducing internal search times for employees by 95%.
EARLIER ROLES
Sr. SharePoint Product Lead / Enterprise Architect / Information Architecture Project Manager at VMWARE
Sr. IT Solutions Architect / Enterprise Data Architect / Project Manager at PACIFIC GAS & ELECTRIC
Sr. eCommerce Enterprise Business Architect / Big Data Digital Product Owner at BIO-RAD
Sr. Enterprise Data Architect / Technology Advisor / Program Manager at OKLAHOMA STATE GOVERNOR Sr. Technical Account Manager / Public Sector Sale – West Coast at ORACLE Sr. Technical Product Assessment / Product Selection at THOMSON REUTERS FINDLAW Sr. Technical Program Manager / Product Selection at JOHNSON CONTROLS Sr. Technical Product Assessment / Product Selection at PACIFIC GAS & ELECTRIC Sr. Technical Product Manager at ROCHE & GENENTECH Sr. Enterprise Architect at CALIFORNIA PUBLIC EMPLOYEE RETIREMENT SYSTEM (CALPERS)
TECHNICAL SKILLS
• AI and Machine Learning: AI Chatbots, Artificial Intelligence (AI), Generative AI, Machine Learning (ML), Natural Language Processing (NLP), Pattern Recognition
• Cloud Services: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Communication & Collaboration: Adobe Experience Manager (AEM), Intranet, Internet of Things (IoT), Microsoft Office 365 Cloud Services, Microsoft SharePoint, Microsoft Teams, Microsoft Yammer, Slack
• Content Management Systems (CMS): Acquia, Adobe Experience Manager (AEM), Drupal, Document Management, Documentum, Drupal, Extranet, Interwoven, Microsoft SharePoint, OpenText TeamSite, Oracle Universal Content Management (UCM), Oracle WebCenter, Web Content Management (WCM)
• Development, Collaboration Tools, and Methodologies: Adobe XD, Agile, Alteryx, Atlassian, Automation, Confluence, Docker, Figma, Jira, Microsoft DevOps, Mural, SDLC, Salesforce (SFDC), Scrum, ServiceNow, Slack, UAT, Waterfall
• Frameworks & Standards: Americans with Disabilities Act (ADA), TOGAF, Web 3.0
• Infrastructure & Computing: Compute, GPU, Infrastructure, Portal, Storage
• Search & Analytics: Alteryx, Attivio, Coveo, Google Search Appliance (GSA), Splunk, Tableau
• Security & Privacy: Data Security, General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)
EDUCATION & CERTIFICATION
Enterprise Content Management Master Certification | Association Images Information Management
Bachelor of Fine Arts Degree, Multidisciplinary | The School of the Art Institute of Chicago, IL