Gap Inc. – Apparel Retail Technology Services
Technical Product Manager / Implementation Lead
Contract | San Francisco, CA | Sept. 2019 – Jun. 2020
Technologies: Adobe Experience Manager (AEM), Coveo, Teamsite, Google Business, Microsoft Teams, Zoom
Led Gap Inc.'s digital transformation and technology upgrades for intranet, content publishing, and search to support a smooth employee experience during the separation of Gap Inc. into two distinct companies within a 9-month timeline. Successfully migrated from legacy on-premises systems to new cloud service stacks for Gap and Old Navy, then back into one intranet called, “The Thread”, supporting the new remote COVID business model.
Key Achievements:
Strategic Vision Workshops: Facilitated rapid vision workshops with 50+ executives and SMEs, defining functional requirements for content publishing, search, collaboration, taxonomy design, UX templates, business processes, security, data loss prevention, ADA accessibility, and search service requirements.
Project Planning & Partner Collaboration: Authored comprehensive project plans, collaborated with third-party teams for Agile delivery, managed vendor selection for AI chat bots and cognitive search technologies, and provided regular updates to executive leaders.
Content Migration & Development: Led UX reviews, directed content migration from on-prem IBM TeamSite portal CMS and Google Search Appliance to Adobe Experience Manager (AEM) and Coveo Cloud Cognitive Search. Performed hands-on development for 200+ department sites, troubleshooting IT support, conducted quality UAT testing, and orchestrated the production switch launch to the new portal.
GTM, OCM & KPIs: Collaborated with OCM teams and corporate communications to create and host company-wide promotional events for 80,000+ employees for product demos, town halls, and recognition events programs for global "The Thread" product release. Achieved a 95% improvement in content relevancy through author training and launched the project on time despite COVID disruptions.