Blue Cross Blue Shield Massachusetts – Health Insurance Technology Services
Technical Program Manager
Contract - | Boston, MA | Aug. 2021 – Apr. 2022
Technologies: Drupal, Aquia, Solar, Coveo, Microsoft Teams, Microsoft 365, Zoom
As a Technical Program Manager at BCBSMA, I led a transformative initiative at Blue Cross Blue Shield Massachusetts, replacing legacy systems with a cloud-based infrastructure, achieving a 25% increase in employee tool satisfaction, and cutting costs by 50%. Delivered an improved trust for intranet portal, search, and content publishing toolset, reducing search time by 95% and enhancing content relevancy by 75%.
Key Achievements:
Strategic Digital Transformation: Orchestrated a comprehensive initiative, seamlessly replacing legacy systems with advanced cloud-based solutions.
Employee Tool Satisfaction and Cost Reduction: Achieved a 25% increase in employee tool satisfaction and cut legacy costs by 50% through successful migration to cloud services.
Operational Efficiency: Executed a content migration strategy, transitioning from a legacy IBM TeamSite portal CMS and IBM Watson Search service to Acquia Cloud CMS (Drupal) and Coveo Cloud Cognitive Search in a tight 9-month timeframe.
Requirements & Documentation: Facilitated stakeholder workshops, defining epics, user stories, and success criteria for cloud development requirements. Defined content authoring, publishing templates, workflows, security, taxonomy, metadata, tagging, search crawler services, and success criteria.
Operations, Development, Standards & Tools: Used collaboration tools to create cross-functional project plans, collaborated with stakeholders and Agile Dev teams, managed migration, deployment, and tuning of search services. Conducted UAT plans, QA, and oversaw product launch and OCM events.
GTM, OCM & KPIs: Authored and delivered content publishing and search tuning training events for business users, communicated product launch features aligned with company goals, delivering award-winning toolsets to transform employee user experiences.